About ivpcare
In 1991 a small group of nurses and pharmacists, disillusioned with traditional healthcare models, developed a concept of providing comprehensive care to patients with special pharmaceutical needs. Today, ivpcare is a leading, nationwide provider of specialty medications. We provide much more than just filling a prescription. We"ve built a business based on patient advocacy and a reputation of unparalleled service. Every patient is backed by our team of professionals, ready to answer questions, provide training and deliver personalized and confidential services.

 

Customer Service

• healthcare professionals available 24 hours a day, 7 days a week
• dedicated insurance specialists, providing complete benefit investigations
• automatic refills
• free patient education materials
• free and confidential next day delivery via Federal Express
• outstanding customer attention
• all Multiple Sclerosis medications
• needle disposal systems
• online information and customer support
• monthly patient call from ivpcare for refill delivery
• enrollment of patients in the appropriate injection training program

Online Support
Using the latest technology, ivpcare provides many services to educate and communicate with our customers through our website. icare is a real-time, online chat program that allows patients to converse directly with ivpcare staff via the internet. This also provides a quiet, confidential setting for sensitive questions. Additionally, our website, www.ivpcare.com, offers a fast and easy method for online refill orders.

 

Satisfied Customers
ivpcare prides itself in being the industry leader in patient satisfaction. Our ability to excel in this area is directly related to our patient satisfaction surveys. By closely evaluating comments and suggestions on our surveys, we gain a better understanding of our customer"s needs, allowing us to take action promptly and effectively.

 

Professional Staff
ivpcare employs numerous nurses and pharmacists to provide our customers with the highest level of service possible. We also rely on our professional staff to provide input on all our educational materials to ensure patients receive the latest professional information regarding their medications. For additional professional advice, we turn to our Advisory Boards, which help ivpcare maintain up-to-date information on every product we sell.

• Professional Specialty Pharmacists
• Experienced Registered Nurses
• Nursing Advisory Board
• Medical Advisory Board

 

Clinical Education
ivpcare supports clinicians with many accredited educational programs to earn continuing education credits. We also publish the latest clinical information on our website, www.ivpcare.com .

• Medical Sales Specialists
• Continuing Education Courses
• ivpcare website

 

For additional information or questions, please call 800-424-9002 or visit our website at www.ivpcare.com