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|Easy Does It! Plain Language and Clear Verbal Communication|
Easy Does It! Plain Language and Clear Verbal Communication (Training Manual)
National Literacy and Health Program
Canadian Public Health Association
Funded by the National Literacy Secretariat
Price: $20.00 (Call to verify shipping and handling Ask for a catalog of other publications as well)
Phone: 613 725 3769
Fax: 613 725 9826
Editorial Review by Shirley Brown, M.A., CCC-SLP:
The introduction to the training manual Easy Does It, Plain Language and Clear Verbal Communication by the National Literacy and Health Program and the Canadian Public Health Association says it all.
Accessing health care and health information, as well as following treatment plans, can be difficult and confusing for health consumers. Complicated forms, hard-to-read brochures, technical jargon, unclear medication instructions and treatment plans all create barriers to quality health care and patient well being.
By using clear verbal communication techniques and plain language health information, you will improve the quality of health Care you give to all of your clients. The ones who will benefit most are clients with low literacy skills.
Many health providers are caught between shrinking resources and an expanding workload. If you feel that you are unable to offer the quality care you would like, "Easy Does It!" will show you how changing your communication habits can help you become more effective during the time you can spend with clients. Clear and caring communication between providers and clients is the cornerstone of quality health care, and at the heart of the healing process.
The training manual contains eight units
In each of these units you will find a unit overview, discussion of each topic and quotes from adult learners. Most units feature a case study and discussion questions. Some units offer practical exercises to apply what you have learned. You will find five helpful appendices at the back of the manual which include answers to discussion questions and tips from literacy workers. A bibliography is also provided.
As you use
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About the Reviewer:
She has received numerous professional honors and awards, among them the American Speech-Language-Hearing Foundation's Award for Outstanding Clinical Achievement in Human Communication Sciences, as well as, being one of the first recipients to receive The American Cancer Society's Crimson Sword Award for Outstanding Contributions in Both Professional and Patient Services. She was given a Distinguished Service Award by the New Jersey Speech-Language Hearing Association. She is listed in,
Ms. Brown has worked closely with the Gimbel M.S. Comprehensive Care Center. She is a member of the Clinical Advisory Committee for the Greater North Jersey Chapter, National MS Society. For the Consortium of Multiple Sclerosis Centers, she has served on the Editorial Board of the